When will my order arrive?
For all items in stock, your order will be shipped within 1-2 business days. All packages are shipped out of Colorado. Once shipped, it may take 1-5 business days to arrive. Custom and back orders can take 3 weeks to arrive, although this can vary.

I placed my order over a week ago, but haven't received my package yet. Where the @#%! is it?
Check the tracking number emailed to you upon shipping. This would likely have been sent to you within 2-3 days of placing your order if the item was in stock. 

If an item was not in stock then we are likely busy little bees making your jewelry.  The best thing to do is email us and we can give you an update. 

If the item HAS shipped and not yet arrived, it could be due weather delays. Unfortunately, when we contact the shipper, they typically don't provide us any more information than they will give our customers. 

Unfortunately once the shipment leaves us, it is out of our hands. It is very important that you are proactive with delivery attempts by the carrier, mailman etc. Was the packaged delivered to a neighbor by mistake? Is your neighbor wearing a suspiciously similar piece of jewelry to the one you ordered?!?!  

Keep in mind that 3-5 business days could mean 5-7 days of the week when accounting for week-ends. This is especially true for destinations farther from Denver, Colorado.

Please also ensure you select the fastest shipping option that works best for you.

Lastly, If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

What is your return policy?
We have a no questions asked 30-day return policy. Which means you have 30 days after receiving your item to request a return. (We may ask you why you are returning it just for our own feedback)

To be eligible for a return, your item 

• Must be in the same condition that you received it. 
• Be unworn or unused 
• Still have tags attached and be in its original packaging 
• You’ll also need the receipt or proof of purchase

To start a return, you can contact us.  We will send you instructions on how and where to send your package or see below. 

You can always contact us for any questions regarding returns here.

https://ninawynn.com/policies/refund-policy

What if your item arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right.

How do I get a refund?
We will notify you once we’ve received and inspected your return. If approved, we’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

What is your shipping address?
2247 Federal Blvd, Denver, CO 80211
You can always contact us for any return or refund questions here.

What is your repair policy? 
Many repairs can be handled by your local jeweler. This is likely the easiest and most expeditious method.

All repairs are unique and therefore are handled individually. We can give an estimate for repair and the turnaround time only once the item reaches our office.

Please email us and we will respond with further instructions. Make sure to include your name, address, phone number and email address, and note the reason for repair. Images of the piece are helpful as well. All e-mail and voice messages will be answered promptly within 24-hours during regular business days.
 

I can't find a jewelry piece I was looking for on the website. What do I do?
Please contact our customer service here. We may be able to custom make it for you!  If it is no longer in stock we can either update you on when it will be, or special order it. 

How much do you charge for special orders?

It varies considerably.  If it's an item that we still have the gemstones for, it would be less costly than if we had to source the gemstones and cut a small number for a single piece of jewelry.  

What kind of gemstones and metals are used in Nina Wynn jewelry?

We uses natural stones that are ethically mined and processed.  We use all kinds of gemstones.  Mostly from India.  Milli diamonds are from the US and are recycled. Large center stones are ethically sourced natural or man-made/ lab created per customer's requests.  We will refuse to acquire the cheapest natural stones as they are frequently from environmentally dubious sources.

Our Silver pieces are .925 sterling, meaning they are 92.5% silver.

Our gold pieces are solid 18K gold

Our gold vermeil pieces are .925 sterling silver with a heavy 18k gold plating that is performed in Rhode Island. 

How long does the gold plating vermeil last?
Pay attention...Our Gold plating process applies a minimum of 2-4 'Mils' of gold per piece. While we describe our jewelry as vermeil, the definition of vermeil includes only 2.5 microns of gold over a silver base. 

1 Mil = 25.4 microns
2 Mill = 50.8 microns (Our minimum)
Vermeil = 2.5 microns

Our Vermeil Jewelry therefore has 50.8 microns (2mils) of gold minimum or 20X more gold than other jewelry sold as Vermeil. In theory it will last a long time.  This does vary on environmental conditions from ambient humidity to skin type and exposure.  Do you work-out and shower in your jewelry?

Can I clean my Nina Wynn Jewelry? 
You can use mild soap and water to clean your jewelry if needed. Use a soft cloth to buff it. Do not use any harsh chemicals or cleaning agents.