Refund policy

We have a no questions asked 30-day return policy. Which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item 
  • Must be in the same condition that you received it. 
  • Be unworn or unused 
  • Still have tags attached and be in its original packaging 
  • You’ll also need the receipt or proof of purchase
  • Must have been delivered to a US or Canadian address. Refunds for international orders will be made only for incorrect, damaged or faulty items.
To start a return, you can Email us.  We will send you instructions on how and where to send your package or see below. 
Damages and related issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right.
Refunds
We will notify you once we’ve received and inspected your return. If approved, we’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping address for all returns
2247 Federal Blvd Suite 101, Denver, CO 80211
You can always contact us for any return or refund questions.
To RETURN MERCHANDISE and ensure prompt service please take the following steps: 
STEP 1
  • Contact Customer Service
  • Notify Nina Wynn Customer service within 30 days of receiving your order for any issue.
  • - Call us directly at 720-802-3525
  • - Service Hours are Monday-Friday 10am-5pm MST
  • - Email Customer Service
STEP 2
STEP 3
  • Mail us your packaged item along with the Return form.
  • Nina Wynn
  • ATTN: Customer Service RA #xxxxxxxxx
  • 2247 Federal Blvd Suite 101, Denver, CO 80211
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 
You can always contact us for any return or refund question.
Call us: 720-802-3525
Hours: Mon-Fri  9 AM - 5 PM EST