Shipping Policy:

• In-Stock Items: Orders containing items that are in stock will be shipped within one business day.
• Made-to-Order & Backordered Items: These items will ship within 2-3 weeks from the order date.
• Domestic Shipping: We offer complimentary Ground Shipping within the U.S.
• Express & International Shipping: Shipping costs for Express and International orders will be calculated and presented at checkout.

Return Policy:

• 14-Day No-Hassle Returns: Customers can initiate a return within 14 days of receipt. To start a return, log into your account, reference your order confirmation, and submit a Return Request. We will provide a prepaid return label via USPS or UPS.
• Custom Designs: Items that are custom-designed and approved via 3D graphic before production are not eligible for returns, exchanges, or refunds.
• Body Jewelry: Due to hygiene reasons, all body jewelry sales are final. No returns, exchanges, or refunds will be accepted.
• Final Sale Items: Some items may be marked as final sale and will not be eligible for return, exchange, or refund.

Lifetime Guarantee:

• Solid Gold & Sterling Silver Products: Items made of solid gold (14k, 18k) or sterling silver come with a Lifetime Guarantee against manufacturer's defects, not wear & tear. 
• Vermeil, Black Oxidized, and Gunmetal Products: These items are covered by a three-year manufacturer's guarantee, specifically against defects and not for normal wear and tear.

For detailed information regarding our Shipping, Return, and Lifetime Guarantee policies, please visit our website or contact our customer service team.